Admissions Team Leader
Job No:
KAP1225
Location:
Sydney
- 26 days’ annual leave, including one for your birthday
- Be part of an industry leading supportive and positive work culture
- Permanent full-time position located in Sydney
Role
We are looking for a customer service champion Team Leader with strong communication and organisation skills. In this role you will:
- Asist the Admissions and Enrolments Manager in delivering efficient admissions processes
- Provide input on admissions processes, quality assurance of student applications and involvement with the initial and ongoing analysis of student data
Responsibilities
- Managing the processing and turnaround times for allocated markets and of the team in consultation with the Admissions and Enrolments Manager
- Assisting the Admissions and Enrolments Manager to develop, implement and maintain high standards service for internal and external stakeholders
- Providing leadership to the team to achieve continuous improvement and establish collaborative team environment
- Establishing and maintaining genuine temporary entrant (GTE) criteria and associated parameters
- Processing student applications accurately and in a timely manner maximising the conversion of enquiries into applications and enrolments
- Responding professionally, accurately and in a timely manner to enquiries regarding programs and admission requirements to internal and external customers as well as providing administrative support to staff when required
- Maintaining student records on PRISMS and Issuing CoE documents in a timely and accurate manner in compliance with relevant legislation and KBS policies
- Maintaining accurate student data in student database and ensuring database processes relating to admissions procedures are adhered to
Requirements
- 1- 2 years of experience within the higher education sector (essential)
- Experience of working effectively in a high-pressure, high-volume environment
- Experience of effective staff and team workload management within a team and ability to work under minimal direct supervision (essential)
- Strong knowledge of student database processes
- Competency in use of Microsoft Office products
- Excellent written and verbal communication with proven ability to work with staff at all levels
- Attention to detail, accuracy, and an ability to meet deadlines
- Strong interpersonal skills and an ability to foster a cooperative work environment
- Good problems solving skills including the ability to exercise judgement and initiate in conflict resolution
- Ability to adhere to and disseminate policies and procedures
- Experience in using Salesforce system (desirable)
- Knowledge of ESOS Act and National Code of Practice is highly regarded
About Us
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.
All new employees of a Kaplan Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). You will be provided with relevant information during the recruitment process.
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