Business Solutions Consultant
Job No:
KAP1285
Location:
Sydney
- Permanent full-time position based in Sydney
- Work flexibly – work from home and the office each week
- 26 days’ annual leave, including one for your birthday
Role
We are looking for a Business Solutions Consultant to be responsible for assisting in the administration and support of Kaplan Professional’s systems, whilst providing advice, solutions, and best practice to ongoing requests. You will play a key role in managing business system users support requests, gathering requirements from the business to enhance a business process and provide support & training for business users.
Responsibilities
- Monitoring of requests to identify business/process improvements that can be implemented
- Gather requirements from the business to enhance business process or meet new business requirement
- Support in the implementation, customisation and ongoing maintenance of forms & templates for business users
- Gather reporting requirements from business and assist in the development of reports to meet requirements
- Ensure requests are logged and responded to within determined SLA’s
- Assisting with regular data validation quality and audit programs
- Engage in change communication to ensure users are aware of outages, updates or any changes that may impact them
Requirements
- Effective communication and customer service skills to empower users and ensure high customer satisfaction from broad range of stakeholders
- Understand the process of documenting systems and processes
- High attention to detail and well-developed analytical skills
- Well-developed problem solving and troubleshooting skills with the ability to liaise directly with the stakeholders to resolve the issue
- Strong Time Management with focus on prioritisation and management of workload
- Experience preferably in an education/training environment (preferable)
Kaplan Professional
Kaplan Professional is Australia’s major provider of financial planning, applied finance, real estate, mortgage broking, insurance & leadership online higher education, vocational education and corporate courses and programs. Our Sydney office, by Wynyard station, comprises around 150 people who work in a range of professional and academic roles. We also have staff in other locations around Australia, both in office environments and working remotely.
Join us at Kaplan & enjoy a great benefits package, our friendly work culture, & our support of our peoples’ personal, professional & academic development.
All new employees of a Kaplan Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). You will be provided with relevant information during the recruitment process.
#LI-DF1