Agent Experience Officer
Job No:
KAP1398
Location:
Sydney, Melbourne, Brisbane, or Adelaide
- 26 days’ annual leave, including one for your birthday
- Be part of an industry leading supportive and positive work culture
- Permanent full time position and Maternity leave contract located in Sydney, Melbourne, Brisbane, or Adelaide
Role:
Due to growth, we have multiple opportunities for Agent Experience Officers who will play a key role in ensuring Kaplan Business School maintains excellent relationships with our business partners whilst enhancing the operations of the Global Engagement and Partnerships team and the Student Recruitment team to ensure successful sales outcomes.
You will be responsible for supporting the Agent Experience Manager and others in the Global Engagement and Partnerships team and the Student Recruitment Team through accurate and efficient data entry & data management, agent engagement, and other sales administrative and reporting tasks, including commission processing.
Responsibilities:
- Accurately and efficiently enter data into Agent management and Student management databases
- Regularly review and update data in Agent management and Student management databases
- Maintain data and prepare reports used for conducting regular analysis of agent performance
- Issue agent certificates and agent agreements and ensure all agent hard copy and soft copy documentation is appropriately filed
- Work closely with the Admissions team to ensure enrolments are associated with the correct agent and that the agent’s branch is active on the system
- Accurately and efficiently process commission and bonus invoices received from agents for submitting to Kaplan Accounts Payable for payment
- Respond to agent enquiries, including answering emails, phone calls, and walk-in enquiries
- Prepare data for conducting marketing and sales analysis reports of KBS students and prospective students
- Regularly scheduled meetings via telephone, Zoom or similar platforms with the Agent Experience Manager, the General Manager, and the Student Recruitment Team
- Monitor all official KBS documents such as agent agreements; if amended or otherwise, changes in the performance of duties meet all ESOS requirements and are within the National Code framework
Requirements:
- 1-2 years’ experience in an administration role, ideally within the international education sector in Australia (essential)
- High attention to detail, accuracy, and vigilance in compliance (essential)
- Experience in data entry and data management
- Demonstrated problem-solving skills
- Well-developed verbal and written communication skills
- Ability to prioritize meeting competing demands and work effectively under pressure
- Demonstrated ability to work independently and as part of a team and to be flexible in responding to changing work priorities
- Excellent computing skills, including CRM software, word processing, spreadsheets, and databases using MS office software
- Experience in education-related sales department or finance department (desirable)
About Us
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.
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