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Student Services Manager

Job No: KAP1412
Location: Adelaide

  • 26 days' annual leave, including one for your birthday
  • Be part of a college that provides international students with a pathway to undergraduate studies at the University of Adelaide
  • 6-month contract based in Adelaide


We currently require a dedicated Student Services Manager, who is enthusiastic about working with international students, to join our team on a contract period of 6 months



  • Provide leadership to the Student Services team to achieve optimum academic and welfare outcomes, in line with up-to-date best practice in the international education industry
  • Work collaboratively with the Campus Director to provide regular and accurate reporting of welfare and academic outcomes to internal and external stakeholders
  • Oversee quality standards and ensure compliance with frameworks determined by external stakeholders, including the University of Adelaide, and the ESOS act regulatory framework
  • Undertaking post-admissions enrolment processes, in liaison with Admissions staff


  • 2 years plus demonstrated similar experience in a student services role (essential)
  • Demonstrated understanding of the Australian Education system, especially the international education sector (essential)
  • Leadership experience - Ability to lead a team and evaluate and improve processes, including change management (essential)
  • Advanced skills in the use of computerised information systems and IT literacy
  • Excellent oral and written communication skills
  • Ability to work flexible hours, including overtime and weekends, if required
  • Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students, including ESOS, PRISMS, SVP and regulatory requirements


Kaplan International and the University of Adelaide

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education.  We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.

The University of Adelaide is Kaplan’s longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University’s ‘preferred pathway provider’.



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