Support Specialist - Business Systems
Job No:
KAP1431
Location:
Sydney
- Permanent full-time position based in Sydney
- Work flexibly – work from home and the office each week
- 26 days’ annual leave, including one for your birthday
Role
We are looking for a Support Specialist - Business Systems who will be responsible for assisting in the administration and support of Kaplan Professional’s systems. You will play a key role in supporting system updates, whilst providing advice, solutions, and best practice to ongoing requests. If you thrive on the ability to improve systems and processes for an exceptional user experience and are interested in a career learning more about systems and technologies, then this role is for you.
Responsibilities
- Monitoring of requests to identify business/process improvements that can be implemented
- Gather requirements from the business to enhance business process or meet new business requirement
- Support in the implementation, customisation and ongoing maintenance of forms & templates for business users
- Gather reporting requirements from business and assist in the development of reports to meet requirements
- Ensure requests are logged and responded to within determined SLA’s
- Assisting with regular data validation quality and audit programs
- Engage in change communication to ensure users are aware of outages, updates or any changes that may impact them
Requirements
- 1-2 years’ experience in a business support/data analyst similar role (essential)
- Effective communication and customer service skills to empower users and ensure high customer satisfaction from broad range of stakeholders
- Understand the process of documenting systems and processes
- High attention to detail and well-developed analytical skills
- Well-developed problem solving and troubleshooting skills with the ability to liaise directly with the stakeholders to resolve the issue
- Strong Time Management with focus on prioritisation and management of workload
- Experience preferably in an education/training environment (preferable)
Kaplan Professional
Kaplan Professional is Australia’s major provider of financial planning, applied finance, real estate, mortgage broking, insurance & leadership online higher education, vocational education and corporate courses and programs. Our Sydney office, by Wynyard station, comprises around 150 people who work in a range of professional and academic roles. We also have staff in other locations around Australia, both in office environments and working remotely.
Join us at Kaplan & enjoy a great benefits package, our friendly work culture, & our support of our peoples’ personal, professional & academic development.
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