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Enrolment Officer
Job No:
KAP1437
Location:
Adelaide, Brisbane, Melbourne, Perth or Sydney
- Collaborative and respectful culture
- 26 days annual leave, including 1 for your birthday
- 13 weeks paid parental leave
Role
We are looking for an Enrolment Officer who will be responsible for providing the accurate and timely processing of student applications and other documents relating to student enrolments.
Responsibilities
- Provide accurate and timely advice and administration of processes relating to pre-commencement withdrawals and refunds, suspensions, extensions, cancellations and cross institutional course enrolments
- In compliance with school policies and procedures, respond professionally, accurately and in a timely manner to enquiries regarding course enrolment requirements
- Process enrolment changes on both the student database and PRISMS for course terminations, unsatisfactory course progress, suspensions, course extensions, non-payment of fees and visa changes
- Liaise with internal stakeholders to manage PRISMS visa action reports to ensure international students are enrolled in accordance with student visa requirements
- Complete all enrolments documentation from enquiry to enrolment processing for International and domestic students for all Kaplan Business School
- Audit of paperwork to ensure compliance with company policies
- Ensure accurate and timely maintenance of the student database relating to recording enquiries, recording courses, payments and invoicing
- Processing of enrolment data as required within 48 hrs of receipt
- Compliance with all company policies and procedures including WHS legislation requirements
- Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health
Requirements
- 1-2 years’ experience in a similar role with an understanding of ESOS Act and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students (essential)
- Excellent verbal and written communication skills
- Excellent organisational skills, with the ability to prioritise work and meet multiple deadlines
- Ability to communicate with broad range of stakeholders
- Working knowledge of PRISMS (desirable)
- Working knowledge of Student Management System (desirable)
About Us
Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses
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