Student Experience Adviser

• 26 days’ holiday, 13 weeks’ parental leave, plus other great benefits
• Permanent full-time position based in Brisbane
• Flexible work arrangements are available. Work 3 days from home, 2 days from the office 

Join our supportive and friendly team! We have a passion for student success. We love interacting with students and help them to achieve their career goals.

Role

The Student Experience Adviser is part of the team focused on student retention and progression across all Kaplan Professional courses.

Responsibilities

• Perform outbound call initiatives to promote student progression
• Manage inbound phone and email enquiries
• Provide expert advice, guidance and support on appropriate study pathways
• Actively manage student retention and identify upsell/cross sell opportunities for referral to B2C sales team
• Contribute to a student centric culture
• Work towards KPIs on student retention by providing a consistently high standard of customer service and advice
• Uphold strong data integrity and accurate record management
• Contribute to a supportive, positive, safe workplace
• Approach your work with integrity and accountability in line with all Kaplan policies and procedures

Requirements

• 1-2 years’ of customer service experience (essential)
• Strong interpersonal and communication skills and the ability to liaise with diverse stakeholders (essential)
• High level written and oral communication skills (essential)
• Ability to resolve difficult conversations and overcome objections
• Ability to maintain high volume workload in a fast paced environment
• Excellent attention to detail with accurate data entry skills
• Contribute to a supportive, positive, safe workplace
• Experience in an educational environment (desirable)
• Strong understanding of training requirements for the financial services industry and the compliance frameworks (desirable)
• Working knowledge of Salesforce and Learning Management Systems (desirable)
• Experience in an outbound contact centre
• Degree qualified desirable

Kaplan Professional

Kaplan Professional is Australia’s major provider of financial planning, real estate, mortgage broking, insurance & leadership online higher education, vocational education and corporate courses and programs. Kaplan is one of the World’s leading providers of lifelong education.

Join us at Kaplan & enjoy a great benefits package, our friendly and collaborative team culture, & our support of our peoples’ personal, professional & academic development.  

Don’t delay in submitting your application! Applications close on 23rd February 2023. 

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