Enrolment Officer

• 26 days’ annual leave, including one for your birthday
• Be part of an industry-leading, supportive, and positive work culture
• Permanent full-time position located in Sydney, Melbourne, Brisbane, Adelaide, or Perth

Role

We have an exciting opportunity for a passionate individual looking to make a significant impact in the lives of students. As an Enrolments Officer, you will be responsible for providing the accurate and timely processing of student applications and other documents relating to student enrolments and maintaining a high level of customer service and working knowledge in relation to student enrolment.

Responsibilities

• Maintain accurate enrolment records on PRISMS for Student Course Variation reports relating to early completion, withdrawals, visa changes, unsatisfactory course progress
• Provide accurate and timely advice and administration of processes relating to pre-commencement withdrawals and refunds, suspensions, extensions
• In compliance with school policies and procedures, respond professionally, accurately and in a timely manner to enquiries regarding course enrolment requirements
• Liaise with internal stakeholders to manage PRISMS visa action reports to ensure international students are enrolled in accordance with student visa requirements
• Complete all enrolments documentation from enquiry to enrolment processing for International and domestic students for all Kaplan Business School
• Ensure accurate and timely maintenance of the student database relating to recording enquiries, recording courses, payments and invoicing
• Processing of enrolment data as required within 48 hrs of receipt
• Compliance with all company policies and procedures including WHS legislation requirements
• Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health 

Requirements

• Previous experience in education industry (essential) 
• Excellent verbal and written communication skills 
• Excellent organisational skills, with the ability to prioritise work and meet multiple deadlines
• Ability to communicate with broad range of stakeholders
• Understanding of ESOS Act and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018
• Working knowledge of PRISMS (desirable)
• Working knowledge of Student Administration System (desirable)

Kaplan Business School

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity.
We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.
We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

Don't delay in submitting your application. 

Applications close on 9th July 2023. 

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