Student Experience Officer

• 26 days’ annual leave, including one for your birthday
• Be part of an industry-leading, supportive and positive work culture
• Permanent full-time position located at the Perth campus

Role

We’re undergoing a period of exciting expansion at Kaplan Business School, and as such, we’re recruiting for a Student Experience Officer who will be responsible for delivering an exceptional student experience, and providing guidance and advice on all non-academic matters. The role is further responsible for the delivery of key events and providing students with pastoral care, and ensuring their overall welfare. 

Responsibilities

• Be the face of KBS and the first point of contact for all Kaplan students studying on campus or online
• Provide excellent customer service, advice, guidance and support to students regarding KBS programs and services and respond professionally and accurately to students’ enquiries
• Coordinate and deliver major functions and events at the campus, including orientation and graduation
• Lead the Student Ambassador program
• Maintain the student portal and update it with accurate information
• Liaise with Academic Staff on matters relating to the academic performance of students
• Encourage teamwork and collaboration through positive communication to help foster a high-performing, student-centric driven culture
• Compliance with all company policies and procedures including WHS legislation requirements

Requirements

• Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (essential)
• Positive and supportive communication style with experience across a variety of key stakeholders (essential)
• Ability to plan, control, coordinate and manage activities with minimal supervision
• Working knowledge of Microsoft Office products and the ability to quickly learn new systems
• A self-starter with a professional image who prides themselves on strong attention to detail
• Previous customer service experience, preferably within an educational environment
• Knowledge of the ESOS Code of Practice (desirable)
• Working with Children Check or willing to obtain 
• Our hours of operation are from 8:00 am – 8:30 pm, Monday to Friday. Expectation to work shifts within these times, as well as be available to work on 6 consecutive Saturdays from Saturday 9 September to Saturday 14 October (inclusive) (essential) 

Kaplan Business School

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity.
We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.
We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

Applications close 18th August 2023

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