Reception/Facilities Support Officer

• 26 days annual leave including one day off for your birthday 
• We value work-life balance and a positive supportive environment  
• Permanent Part time – 2 days a week based in Sydney

Role 

We are looking for an individual to oversee our front desk, handling occasional calls or meet-and-greet duties, with a primary focus on administrative tasks and facilities support. Join us as an essential member of our nationwide Facilities team by becoming a Front Office/Facilities Support Officer. This is a permanent part-time position, two days a week, based in Sydney.

Responsibilities 

• Meet and greet staff and visitors to the Clarence St, Head office reception desk
• Answer all telephone inquiries for customers and students on the main reception line, delivering outstanding customer service
• Assist with providing visitors with the appropriate security access passes on arrival
• Provide general office support that includes issuing stationery and arranging couriers
• Managing the daily distribution of inbound mail
• Logging the weekly outbound mail with Australia Post every Tuesday afternoon
• Responsible for maintaining the Facilities at Kaplan 45 Clarence St
• Monitor the Facilities team ticketing system, Fresh Service, assigning and/or actioning tickets
• Actioning FS tickets may involve arranging the servicing and repairs of our office equipment with approved contractors
• Processing all Sydney-based invoices in the Kaplan accounting system, Concur
• Source the contractor insurance certificates for Sydney-based offices/campuses 

Requirements 

• 1-2 years of administration and/or facilities experience (essential)
• Excellent written and verbal communication skills 
• Competent with Microsoft Office 
• Customer service focus 
• Strong administration skills 
• Organisation and time management skills 
• Self-motivation and ability to work autonomously 

About Us 

Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.  

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

Applications close 14th March 2024

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