Agent Support Manager

We are seeking an experienced, dynamic Agent Support Manager for Africa to drive student recruitment growth across our Kaplan International Pathways Australia-New Zealand (KIP ANZ) portfolio. This hands-on role entails delivering exceptional customer service, fostering strong business relationships, and supporting partner agents. Candidates must possess a deep understanding of student recruitment and the international education sector, strong organisational skills, and a proactive attitude. The ideal candidate will have experience working internationally in diverse markets and cultures. Responsibilities include achieving personal and team recruitment targets from the Africa region while contributing to the overall success of the division and collaborating with colleagues across Kaplan International (KI) business lines.

Responsibilities:

• Assist the Senior Regional Manager (Africa, Middle East & Central Asia) with a multi-channel recruitment strategy for Kaplan International Pathways ANZ across Africa
• Effectively inform agents on KIP ANZ study options, including course and destination information, career opportunities, and application procedure, delivering best-in-sector customer service to all internal and external stakeholders
• Regularly reporting on progress against objectives via agreed KPIs, and providing regular market intelligence and competitor analysis
• Establishing and nurturing strong relationships with key stakeholders, including Education Agents, Regional KI colleagues, University Partner Regional Managers (RM’s) (or equivalent), Sponsorship bodies, and Industry bodies
• Actively collaborate with KIP ANZ businesses to identify collaborative opportunities for mutual benefit
• Identifying sales opportunities and barriers through discussion with KIP ANZ and KI team members
• Responding to all agent enquiries within forty-eight business hours
• Assessing the ROI of participating in recruitment fairs and events, prioritising high-value activities
• Providing in-region support and market intelligence to the wider KIP ANZ team and University Partners
• Ensuring all stakeholders are given comprehensive training, recruiting students in line with the Department of Home Affairs (Australia) and Immigration New Zealand regulations, and having complete knowledge of all KIP ANZ products
• Evaluating recruitment and marketing activities in the region, and working within budget

Requirements:

• University-level education (essential)
• Experience in international education agent relationship management (essential)
• Experience in international sales or marketing with a solid understanding of the Australian and New Zealand International Higher Education industry (essential)
• Experience of travel in the pan-Africa region
• Results-orientated, ambitious, and highly self-motivated
• Effective communication skills, both verbal and written, who can engage confidently with a wide range of audiences and levels of organisational seniority
• Strong grasp of marketing resources and how they can be used for different audiences
• Excellent problem-solving skills and the ability to manage conflicting priorities within tight deadlines
• Excellent organisational, planning, and interpersonal skills
• Ability to work under pressure and in short timeframes, and to meet challenging targets
• Willing to travel overseas independently and to work irregular hours as required
• Fluency in a relevant second language (desirable)

Applications close Tuesday 9^th April 2024

About Kaplan International (KI)

KI is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses. KI unites the English Language, Higher Education, Vocational Education and Financial Training sections of the business globally. The key businesses within Kaplan International span North America, Europe, Middle East, Africa, China, Hong Kong, Northeast Asia, Southeast Asia, Singapore, Australia, and New Zealand.

About Kaplan International Pathways Australia-New Zealand (KIP ANZ)

KIP ANZ is a division of KI.  It works in close partnership with four world class universities to deliver academic pathways to undergraduate and postgraduate study. In Australia, Kaplan works with The University of Adelaide (a member of the Group of Eight, Research-intensive Australian universities), the University of Newcastle (a Top 200 university in the world), and Murdoch University (ranked in the world’s Top 100 universities under 50 years old). Our partner university in New Zealand, Massey University, is ranked in the top 280 universities in the world. In addition to Pathways recruitment, KIP ANZ also manages agent enrolments into all Massey University undergraduate and postgraduate coursework programs.

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