Reception/Facilities Support Officer

• 26 days annual leave including one day off for your birthday 
• We value work-life balance and a positive supportive environment  
• Max term contract  – 3 days a week based in Melbourne

Role 

We are looking for an individual to oversee our front desk, handling occasional calls or meet-and-greet duties, with a primary focus on administrative tasks and facilities support. Join us as an essential member of our nationwide Facilities team by becoming a Front Office/Facilities Support Officer. This is a 10-month max term contract part-time position, three days a week, based in Melbourne.

Responsibilities 

• Managing the reception area assisting with face-to-face and telephone customer enquiries relating to all education related matters
• Delivering outstanding customer service and support to students, staff, contractors and visitors
• Providing general office support including issuing cab charges, stationery, arranging couriers and coordinating catering
• Assist with creating new staff access passes and providing visitors and contractors the appropriate security access on arrival
• Monitor kitchen stock levels of consumables and process weekly orders
• Provide general ad-hoc administration support to staff including filing, updating spreadsheets etc
• Assist with coordinating, organising and promoting social events as and when required
• Work closely with the Melbourne Facilities Manager and other stakeholders to coordinate the repair and maintenance of campus facilities
• Monitor the Facilities team ticketing system, Fresh Service, to triage, assign and/or actioning tickets locally and nationally
• Arranging maintenance and repairs with approved contractors

Requirements 

• 1-2 years of administration and/or facilities experience (essential)
• Excellent written and verbal communication skills 
• Competent with Microsoft Office 
• Customer service focus 
• Strong administration skills 
• Organisation and time management skills 
• Self-motivation and ability to work autonomously 

About Us 

Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.  

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

Applications close 9th April 2024

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