Student Records Officer

• 26 days’ annual leave including 1 for your birthday
• One of Australia’s highest-quality and most trusted institutes of higher education
• 12-month max term contract located in Sydney

Role

We are seeking a detail-oriented Student Records Officer to maintain accurate campus databases and facilitate communication with stakeholders. This role involves managing student data, monitoring visa and passport deadlines, maintaining filing systems, ensuring completeness of academic records, conducting audits, and other tasks as needed. 

Responsibilities

• Maintain and process data in the Student Management System, including data collected from students at orientation and throughout their course
• Ensure student records are accurate and up to date
• Track expiry dates of visa and passport and follow up where necessary
• Enroll students into subjects each trimester
• Liaise with the Finance department to ensure receipts to student invoices are correctly allocated
• Update student details in PRISMS, such as change of address details
• Ongoing liaison with Student Experience, Admissions & Finance
• Respond to student queries in a clear, timely and professional manner
• Produce relevant student documentation as required, such as interim transcripts
• Assist with student reports and information as directed by the Campus Manager and/or Registrar
• Compliance with all company policies and procedures, including WHS legislation requirements
• Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health

 Requirements

• Minimum of 2 years experience in customer service/administration or office support roles within higher education institutions working with international students (essential)
• Experience working with student management systems and databases (essential)
• Financial background experience, interpreting financial data and making adjustments when necessary (highly desirable)
• Ability to plan, control, coordinate and manage activities with minimal supervision
• Ability to facilitate and maintain key relationships with internal and external sources
• Proven experience in data entry with excellent attention to detail
• Ability to work in high-volume environment
• Excellent verbal and written communication
• A motivated self-starter

Kaplan Business School

At Kaplan Business School, we are one of only nine self-accrediting institutes of Higher Education (HE). We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity. As such, Kaplan Business School is a winner of the Business School of the Year award at the prestigious global awards The PIEoneer Awards 2023. 

We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.

We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across six Australian campuses as well as online.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

Don't delay in submitting your application! The closing day for applications is 1^st May 2024.

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