IT Delivery Lead

• 26 days’ annual leave, including 1 for your birthday
• Permanent full-time position based in Sydney
• Flexibility – work from home and the office each week
• We value a positive and supportive work environment

Role 

Join Kaplan Australia's IT DevOps team in a pivotal role suited for those with experience as a Delivery Lead, Scrum Master, or those transitioning from a senior IT help desk role or IT project coordinator position. Drive the execution of diverse IT initiatives, both project-based and business as usual (BAU), acting as a liaison between upper management, internal and external stakeholders, and both business and technology teams. This role requires a versatile skill set capable of managing multiple projects or initiatives simultaneously and autonomously, ensuring alignment with business objectives.

Responsibilities 

• Work closely with the Head of Development to ensure that all team members are appropriately utilised 
• Work closely with the DevOps team to develop, drive, and maintain the DevOps roadmap 
• Facilitate observability of DevOps team utilisation and capacity 
• Report on team utilisation, capacity and performance 
• Track and ensure the timely delivery of incidents and requests across multiple platforms/tools/systems 
• Work closely with the DevOps team to prioritise and plan work through to completion 
• Facilitate removal of roadblocks with DevOps team members 
• Develop and maintain the program’s Risks, Assumptions, Actions, Issues, Dependencies, Decisions, Lessons Learned and Benefits Registers (RAAIDD) registers 
• Develop and implement, when necessary, mitigation strategies and tactics to offset the realisation of risks 
• Maintain regular engagement with Business and Technology Sponsors 
• Communicate clearly, effectively, efficiently, and frequently with all stakeholders 
• Liaise with internal marketing, technical and operational leads/management around status of testing and go live readiness to ensure communication with internal plus external stakeholders are accurate and timely 
• Prepare and distribute weekly status/progress reports for all in-flight initiatives 
• Develop budget estimations for assigned initiatives as required (CAPEX &/or OPEX) 

Requirements

• 2 years plus experience working within an Information technology team with the demonstrated capability to lead technical projects, ensuring the achievement of objectives, goals, and crucial business commitments. (essential)
• Considerable experience working in cross-functional delivery models 
• Successful track record working in organisations of varying maturity levels across technology and business-related projects 
• Capacity to manage high stress situations  
• Demonstrated experience working with Waterfall, Agile/Scrum delivery approaches 
• Experience partnering with technology and operational workstream leads, SMEs and Program Managers 
• Experience preparing high quality status reports and project presentations suitable for executive level audiences 
• Experience in expenditure planning, budget maintenance including reallocation of cost, tracking and monitoring and budget reports 
• Experience working with Portfolio Project Management Tools such as Monday / MS Project 
• Solid understanding of, and demonstrated experience in using, appropriate tools: Jira, Confluence, Microsoft Project, Visio, Excel, PowerPoint, SharePoint, OneDrive, MS Office suite, MS 365, Zoom, 
• Exceptional written and verbal communication 
• Excellent workshop and meeting facilitation skills 

Applications close 30th April 2024

 About Us

Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.  

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

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