Head of College Services
Job No:
KAP1869
Location:
Adelaide
- Student leadership position for the University of Adelaide College
- 26 days’ annual leave, including 1 for your birthday
Join our team as the Head of College Services! This pivotal role is all about crafting an exceptional student journey. You'll be the go-to person for all non-academic matters, from enrollment to student support and progression. Plus, you'll orchestrate key events and ensure students receive exceptional pastoral care. Collaborating with various stakeholders, your mission is to create the ultimate student experience. Accuracy and timely communication are paramount, and your flexibility and proactive attitude will be key
Responsibilities:
- Where required, lead administration recruitment in collaboration with College Director
- Ensure new administration staff are inducted
- Coordinate professional development program for administration staff to ensure staff are effectively supported and developed
- Conduct performance reviews to meet best practice
- In cooperation with People and Culture and Payroll manage administration and staff requests
- Manage College Service Adviser accountabilities around social programs, student rep matters, social media, pastoral care & non‐academic counselling matters
- Manage College Service Adviser accountabilities around student enrolment statuses
- Manage and Plan Orientation for all incoming students
- Work with the Enrolment team around outstanding student fees, cancelling of CoE’s, student deferrals and releases
Requirements:
- Bachelor level qualifications (essential)
- 1-2 years experience in a student services role working with international students (essential)
- Leadership experience - Ability to innovate, lead change, and motivate others (essential)
- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (essential)
- Positive and supportive communication style with experience across a variety of key stakeholders
- Knowledge of ESOS Code of Practice
- Proven experience in event management including planning, organising, and hosting events
- Excellent verbal and written communication
University of Adelaide College
The University of Adelaide College specialises in providing international students with the first step towards their undergraduate and postgraduate studies at the University of Adelaide. Our range of programs and student support enable us to deliver a world-class pathway education and prepare students for the rigours of tertiary studies in Australia.
Join us at Kaplan & enjoy a great benefits package, our friendly and collaborative team culture, & our support of our peoples’ personal, professional & academic development.
Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.
Applications close – 8th August 2024
#LI-DF1