Campus Manager

• One of Australia’s highest-quality and most trusted institutes of higher education
• A sector-leading institute with rare status as a limited self-accrediting authority
• Permanent full time position based in Brisbane or Gold Coast

Role

As the Campus Manager, Brisbane and Gold Coast, you will provide dynamic and inspiring leadership, delivering an exceptional educational experience to Kaplan Business School students across both campuses. This role offers a unique opportunity to positively influence student success, nurture a supportive, high-performing campus culture, and oversee operational excellence in a collaborative, engaging, and rewarding environment.

Responsibilities

• Be the main point of contact for all staff members at the KBS Brisbane and Gold Coast campuses, across all departments and teams, proactively fostering and maintaining a positive and supportive working environment
• Encourage teamwork and initiative through positive leadership to help foster a high performing, student-centric driven culture
• Provide quality service to students ensuring they have the appropriate levels of academic, administrative and personal support
• Be responsible for achieving student retention and satisfaction targets through proactive student engagement and management of challenges, as and when required
• Recruitment, on-boarding and training of all student-facing, campus staff
• Overall responsibility for all operational aspects of study being delivered including attendance, scheduling, timetabling, academic queries, assessment submission etc.
• Ensure all systems, procedures and processes for KBS in line with the National KBS structure
• Oversee the management of campus resources within budgeted parameters

Requirements

• Minimum 5 years people management experience in a customer focused industry
• Experience in the international student environment
• Excellent verbal and written communication skills
• Positive, collaborative and supportive communication style with experience across a variety of key stakeholders
• Tertiary qualifications
• Demonstrated customer service skills, including cross-cultural sensitivity, and a high level of demonstrated interpersonal skills
• Administrative and operational experience of education programs or product related industry
• Ability to work under pressure with conflicting priorities & the ability to prioritise work effectively
• Demonstrated leadership and management skills at an operational level including effective management of people, resources and financial parameters

Kaplan Business School

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity.

We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is one of Australia’s largest in terms of student enrolments and among the most highly regarded.

We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

Applications close on 4th April 2025.

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