Business Systems Administrator

• 26 days’ annual leave, including 1 for your birthday 
• Work flexibly – work from home and the office each week 
• Permanent full-time position based in Sydney

Role

Join Kaplan Professional as a Business Systems Administrator and play a key role in keeping our operations running smoothly behind the scenes. This is a hands-on, detail-focused role where you will support core business systems, manage data integrity, and ensure processes are efficient and reliable across the organisation.

Working closely with internal teams and stakeholders, you will be at the centre of operations,helping to resolve issues, improve processes, and deliver accurate reporting that supports business decisions.

Responsibilities 

• Manage and coordinate incoming requests through the business systems case queue
• Maintain and update data across CRM systems, spreadsheets, and internal tools
• Schedule and generate reports for internal teams and external stakeholders
• Review and monitor audit dashboards to identify and resolve issues
• Perform data cleansing and record merging (simple and complex scenarios)
• Support daily operational processes and escalate issues where required
• Provide administrative and systems support to senior analysts and managers
• Contribute to continuous improvement of systems, processes, and data accuracy

Requirements 

• Relevant tertiary qualification or equivalent experience
• Intermediate Excel skills and confidence working with data
• Strong attention to detail and high level of accuracy
• Excellent organisational and time management skills
• Ability to manage multiple tasks and meet deadlines
• Strong communication skills with the ability to engage stakeholders
• Comfortable working with systems, databases, and process-driven environments
• Proactive, reliable, and able to work both independently and as part of a team
• Experience with Salesforce or similar CRM systems (desirable)
• Understanding of RTO or Higher Education compliance environments (desirable)

Don't delay in submitting your application. Applications close Sunday 15th April 2026. 

Kaplan Professional

Kaplan Professional is Australia’s major provider of financial planning, applied finance, real estate, mortgage broking, insurance & leadership online higher education, vocational education and corporate courses and programs. Our Sydney office, by Wynyard station, comprises around 150 people who work in a range of professional and academic roles. We also have staff in other locations around Australia, both in office environments and working remotely. 

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.

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