College Services Advisor

• 26 days' annual leave, including one for your birthday
• Permanent full time role based in Adelaide 
• We value work life balance and a positive supportive environment 

Role

Join our team as a College Services Advisor and be at the forefront of supporting students in both academic and non-academic areas. As the primary point of contact for students within the College, you will play a crucial role in ensuring their success and satisfaction throughout their academic journey.

Responsibilities:

• Assist students with their unit choices, career counselling and ensuring a smooth study journey
• Assist in enrolment processes in liaison with the Admissions and Enrolments Team
• Direct students to appropriate support services, or provide pastoral support as needed
• Assist in timetabling as needed
• Monitor the academic progress and attendance of students
• Coordinate and run activities and events to enhance the student experience, including but not limited to orientation and social activities 
• Ensure smooth integration of different student services tasks leading to better student experience and business outcomes
• Monitor the College inboxes and other avenues of enquiry and respond to stakeholder queries 
• Assist students with course choices, and subject selection at College and University as required  
• Collect and disseminate information to students, e.g. study skills, presentations, websites, university deadlines
• Liaise with the tertiary sector, relevant faculties and administrative units of the University as required 
• Assist students with entry requirements and/or applications into alternate pathways e.g. other College or University programs to aid retention
• Inform all Under 18 students on arrival of College policies and procedures in place for underage students 
• Liaise with accommodation providers to maintain welfare and compliance with Under 18 rules

Requirements: 

• Demonstrated understanding of the Australian Education system (essential)
• An empathetic and caring personality
• Ability to develop good relationships with stakeholders
• Excellent verbal and written communication skills
• Excellent organisational, planning and interpersonal skills
• Attention to detail
• Adaptable to the changing work environment
• Advanced skills in the use of computerised information systems 
• Ability to work flexible hours
• Valid State Working with Children Check, or willingness to obtain
• Direct knowledge or experience of the international education sector (desirable)
• Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (desirable)

Kaplan Higher Education and Kaplan International College Adelaide

Kaplan is a global leader in lifelong education, with more than eight decades of experience delivering innovative, student-centred learning across higher education, professional education and pathway programs worldwide. Kaplan Higher Education, trading as Kaplan International College Adelaide, specialises in preparing international students for successful entry into undergraduate and postgraduate study at Adelaide University.

Located in the heart of Adelaide, KIC Adelaide delivers academically rigorous pathway programs that are closely aligned with university expectations and standards. Our programs are designed to develop not only disciplinary knowledge, but also the academic capability, confidence and graduate success skills students need to thrive in Australian tertiary education. This includes a strong focus on critical thinking, academic communication, independent learning and professional academic practice.

Kaplan International College Adelaide is Kaplan’s longest-standing university partnership in Australia. Over more than two decades, this collaboration has supported thousands of students to successfully transition into Adelaide University degrees. The partnership continues to evolve, with a shared commitment to high-quality teaching, student success and positioning KIC Adelaide as Adelaide University’s preferred pathway provider.

Kaplan Australia has been recognized as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organization that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

Applications close on 21st May 2026. 

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process. 

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